As most of you know, I subscribed to the Bitcasa Cloud service a few months ago.
I realized that the service had serious potential, so I subscribed and stuck around, hoping against hope that they would correct the multitude of accessibility issues that I and others found and reported.
More than six months have passed and not only has Bitcasa not made any improvements to their service or website, but their accessibility seems to be getting worse.
The accessibility of the Bitcasa website is so bad now that when I became fed up with their unacceptable accessibility practices, I could not even accessibly cancel my subscription.
I sent the following email to their support address:
I am cancelling my subscription due to your continued inability/unwillingness to make your product/service accessible to blind users that rely on screen readers to use our computers and other devices.
However, your website is such an inaccessible hunk of garbage that I cannot even manage to cancel my subscription. The URL https://my.bitcasa.com/#/account/cancel does not appear to have any area for actually cancelling. I’m sure it’s there somewhere, but the site is so inaccessible that it cannot be found.
I would like my subscription cancelled immediately and my comments here forwarded to someone who may be able to affect some change.
I stuck by Bitcasa for almost a year, hoping for some progress, but it has become apparent that your company just doesn’t give a damn about the cloud storage needs of the millions of blind consumers around the world.
I am copying the National Federation of the Blind on this email in the hopes that word can be spread to avoid your service and instead choose another option like Dropbox, who actually strive to make it’s products and services more accessible.
Please let me know what can be done to immediately cancel my plan.
The following is the reply I received from Bitcasa Support:
Thanks for contacting Bitcasa! I’m sorry to hear about your experience with us.
I did go ahead and cancel the automatic renewal on your account and you will no longer be charged.
I do apologize that you have had a bad experience with us. I will definitely pass along your feedback to my management and developers. There have been a lot of things on their plates so the improvements that we want to make have been slower than we would like.
Please let me know if there is something else that I can help you with.
While this is far from a reasonable explanation of their complete lack of attention to their service’s accessibility, at least I can rest assured that no more of my money will be going towards the further development of this hunk of crap.
So to all of my fellow tech-minded blindies out there, I recommend that you steer clear of this company and urge others to do so as well.